About Us
About Us
What we do
With over 20 years supporting New Zealand enterprises and lead by industry expert Graeme Ross, we ensure every customer has the systems and processes to support the growth of their business.
We specialise in providing outsourced IT services and support for small to medium businesses in the Auckland region. We can help you with the selection, design, project management, implementation and support of IT and Telecommunications infrastructure.
We pride ourselves in offering the best service while working within budgets or timeframes.
“Our main aim is to help you leverage your Information and communication technology for the purpose of improving business performance and competitiveness now, and in the future.”
LOOKING FOR RELIABLE IT SERVICES?
We know you have similar challenges to your larger enterprise-sized counterparts but limited, if any, in-house IT resource. So, we’ve developed a similar offer to what the bigger companies get, but in a more flexible, value-oriented format.
The value you’ll derive from engaging us to manage your ICT requirements is as follows:
Improved reliability, Never lose a customer or sale because your frontline staff couldn’t access your business data.
Match business revenue with changing business needs and growth to ensure you’re only paying for what you need, when you need it. A customised T.I.M package gives you the flexibility to scale services up or down.
By spreading hardware and server processing capacity, we can maximise uptime and minimise downtime. We can utilise server virtualisation technology, to proactively manage scheduled system downtime and maintenance. Your business can derive hardware and ‘green computing’ energy cost savings by optimising the server environment.
We’re local so you’ve got the dependability of remote support when you want quick answers. This reduces costs and eliminates the frustration of ‘lost in translation’ offshore help or navigating self-help telephone systems. We won’t waste your time escalating issues to 2nd and 3rd level technical support. The person who designed your systems and services, is the one you’ll speak to directly.
Contact us today and get a FREE systems review to explore the areas of opportunity in your business and understand how Online IT can become your Networking Support Team.
WHy choose us
If you were thinking you need a big budget to outsource network management and support, think again. We know you have similar issues to your larger enterprise-sized counterparts so, we’ve designed network management services specifically for SME businesses.
Simplifying your IT environment through more efficient design and proactive management, is the fundamental philosophy that underpins our Total Integrated Management framework.
Planning your strategy
With over 20 years supporting New Zealand enterprises and lead by industry expert, Graeme Ross, we ensure every customer has the systems and processes to support the growth of their business.
We specialise in providing outsourced IT services and support for small to medium businesses in the Auckland region. We’ll work alongside you to ensure that you:
- Understand your issues and identify areas for improvement
- Develop an IT systems development strategy that supports your business goals
- Design and proactively manage, network and communications services
- Reduce the overall costs of technology ownership
- Create a stable and flexible IT platform
OUR TEAM
Graeme Ross
Role: Technical Sales Manager
Description:
Graeme has over 20 years of experience supporting the growth of New Zealand enterprises.
Justine Ross
Role: Office Manager
Description:
Justine has been providing her services to Online IT for over 10 years. She ensures customer satisfaction and builds strong relationships with our clients.
Brian Higgins
Role: Senior Networking Engineer
Description:
Brian has been providing his services to Online IT for over 6 years. He is a crucial part of the Senior Management Team.
Shabdini Sondhi
Role: Website Administrator
Description:
Shabdini has been integral part of the Online IT team for more than a year now, assisting with accounts queries and keeping our clients websites secure.
Hassan Hafeez
Role: Website Developer
Description:
Hassan specializes in web development. He assists customers with websites, providing expert support and guidance in building and maintaining the online presence.
Sean Gamble
Role: Workshop Technician
Description:
Sean has been a part of the team for 3 years. He is currently working towards finishing his bachelor degree in digital technology and software development.
Leo Ross
Role: Chief Security Officer
Description:
Leo in the new puppy on the block despite his massive size. He loves his new role but tends to get distracted at times with Pup activities – chewing stuff up mainly.
Neo Higgins
Role: Security Officer
Description:
Neo has been a loyal long term member of the team. Keeping the premises safe & secure.