Remote Support
REMOTE SUPPORT
The Online IT group works to provide you with effective and fast support. We ensure that our customers get direct attention from our specialists to avoid the long waiting process and call centres. Please install MSP; this will allow our team to connect to your computer and detect issues. Follow the quick guide on how to install the program.
Quick Guide
- Click the MSP Anywhere logo to start the agent installation.
- Download and Run the Agent Install Program.
- Click YES to “Allow this program to make changes to this computer ?”
- When the screen below appears, enter your details and click “Send Request“
Our Commitment
At Online IT we do our best to fix issues right away and work with you to provide you with insights and solutions to optimise your business. We make it our priority to ensure that our experienced engineers are readily available to assist you with any queries and support.
**Please note that our services are provided during standard New Zealand business hours.
After hours support is by prior arrangement and may incur additional charges.
Need to review your systems?
Request a free review of your IT processes and systems by clicking on the link below or by calling us our specialist team on 0800 789 321.